CASE STUDY ALUMASC
What do you want from a supplier? If you are anything like us you want:
- Excellent Customer Service
- The best products on the market
- A fair and open pricing policy
- To benefit from new product improvements and developments
- To be made to feel valued
If you choose to partner with Safety Media you can be assured of all of these and more. We strive to exceed expectations and ensure our customers are always at the forefront of everything we do – from new product development, course releases and aiding your staff ensure training is actually completed.
In order to help with this we have developed a starter pack with all sorts of support to help you launch your system and learning for your employees. This includes posters, wording for emails and general ideas for how you can get your staff excited about completing what is rarely high on people’s to do list!
An example of this in practice came recently from a client who had bought our Express e-Learning system and was really excited about how great the features would be from an administration and reporting point of view. However, as is so often the case, they struggled to get their learners to actually take the courses.
Upon hearing about this Safety Media stepped up and we pulled out all the stops to help our client make this project a significant success…here is what they had to say:
“Safety Media have partnered with us from day one in rolling out and ensuring employee compliance with our new E Learning initiative.
The team go above and beyond to offer an individual approach that ensures a successful process. They offer as much support and modification as is needed and ensure the roll-out is constantly moving along and evolving. They offer a strong customer focused service that is only exceeded by their enthusiasm for the product.
The software is user friendly and whilst I cannot say our employees enjoy doing health and safety training they appreciate the requirement to get it done. The software allows for constant monitoring, easy access, its admin is adaptable and can be used by “Tech challenged” individuals.
We have experienced a few glitches and challenges along the way, these have been mostly IT related and due to local software or permissions, however the Safety Media team have immediately been on hand to identify and deal with issues quickly.
They offer an impressive range of courses that cover a wide range of employees health and safety training requirements. Whilst on occasion it could be argued that the courses could be slightly more sophisticated it has to be born in mind that these may be undertaken by a wide ranging employee base. Our users range from our Senior Directors to our Office Cleaners.
Would I recommend them …most definitely.”
Gillian Slater, HR Manager, Alumasc Exterior Building Product Ltd