Customer Experience

 “First Class Customer Experience”

We have a dedicated Customer Experience team on hand to provide operational and technical support for all of Safety Media’s software based training solutions. A dedicated support line – 01745 530 123 and email is available for your convenience during office hours.

The team is committed to respond and resolve challenges in line with our contractual obligations, often going above and beyond customer expectations.

Our e-Learning Enterprise and E-Fit clients receive pro-active support and consultation from their own dedicated Customer Experience Manager generally on a quarterly basis.  This ensures communication is continuous, feedback is acted upon and future enhancements of the software reflect our customer needs and thereby clients receive on-going return on their investment.

Additional services, such as, site restructuring / extra training days for administrators are available to our Enterprise solution customers, upon request.

"Chris always asks questions and carefully reads the scope.  He understands our business."Stig ClementsenChief Sustainability Officer & Senior VP HSEQ, DOF Subsea
"The Course Creator tool gave us flexibility as a lot of our employees are based overseas and so it allows the UK component parts to be edited without losing its message.  They are really appreciative that we have made the effort to tailor the course to them and makes them feel valued which is really important to us."Steven DavenportSenior Manager-Health & Safety, Vectura
"I must say you have done a sterling job.  The e-Learning package and video is excellent and it will be the envy of the museum sector. I can't explain what a breath of fresh air Chris and his team are.  At each stage Chris has kept the communication going and has always delivered on time.  The interactive video which explores the types of incidents that VS and Security personnel deal with is nothing less than brilliant."David GouldFire Safety Manager, The British Museum
"Thank you Georga, great customer service."Carol NewburyHuman Resources Manager, Airrcraft Research Associate (ARA)
"Without the correct permit to work our contractors cannot get onsite to do their jobs which means our business cannot operate.  The solution from Safety Media has solved these issues for us and allows Linde Material Handling to be a more dynamic and productive workforce as a result."Alan McEnteggartUK Health, Safety & Environmental Manager, Linde Material Handling
"All translations are perfect, thank you!"Philippe DerouelleProject and Technical Supervisor, adidas Group

Customer Experience Team Mission Statement

“To provide comprehensive operational and technical support to all companies using software based Health and Safety training solutions from Safety Media”

Full Enterprise Implementation Service

While your personalised version of our e-Learning software is being created for you, a dedicated Customer Experience Manager will be in contact with you to arrange a pre-implementation meeting to discuss and agree your bespoke requirements and success milestones.

This will introduce the key functions of the software and assist in designing a system structure suitable to your organisation. Our unique system is able to provide your staff with interactive Health & Safety training in specific modules. Your Customer Experience Manager will discuss your site structure at this stage in order to provide live reports on every stage of an end-user’s training experience.

The implementation package will identify the specific requirements and structure in which the site should be configured to fit your organisation. You will be given an import template to help you gather the required data to populate the system; this will then be uploaded. Full system training will also be provided along with on-going support and assistance at any stage.

Key training topics provided include:

  • User Import
  • System preference explanations and setup
  • Select appropriate module access
  • Demonstrate reporting criteria based on module / assessment access
  • Implement personal touches both technical and cosmetic to the clients system
  • End-user launch assistance
  • Continual technical support and advice for the lifetime of the system

 

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