“First Class Customer Experience”
We have a dedicated Customer Experience team on hand to provide operational and technical support for all of Safety Media’s software based training solutions.
The team is committed to respond and resolve challenges in line with our contractual obligations, often going above and beyond customer expectations.
Our e-Learning Enterprise and E-Fit clients receive pro-active support and consultation from their own dedicated Customer Experience Manager generally on a quarterly basis. This ensures communication is continuous, feedback is acted upon and future enhancements of the software reflect our customer needs and thereby clients receive on-going return on their investment.
Additional services, such as, site restructuring / extra training days for administrators are available to our Enterprise solution customers, upon request.
Customer Experience Team Mission Statement
“To provide comprehensive operational and technical support to all companies using software based Health and Safety training solutions from Safety Media”
Full Enterprise Implementation Service
While your personalised version of our e-Learning software is being created for you, a dedicated Customer Experience Manager will be in contact with you to arrange a pre-implementation meeting to discuss and agree your bespoke requirements and success milestones.
This will introduce the key functions of the software and assist in designing a system structure suitable to your organisation. Our unique system is able to provide your staff with interactive Health & Safety training in specific modules. Your Customer Experience Manager will discuss your site structure at this stage in order to provide live reports on every stage of an end-user’s training experience.
The implementation package will identify the specific requirements and structure in which the site should be configured to fit your organisation. You will be given an import template to help you gather the required data to populate the system; this will then be uploaded. Full system training will also be provided along with on-going support and assistance at any stage.
Key training topics provided include:
- User Import
- System preference explanations and setup
- Select appropriate module access
- Demonstrate reporting criteria based on module / assessment access
- Implement personal touches both technical and cosmetic to the clients system
- End-user launch assistance
- Continual technical support and advice for the lifetime of the system