Customer Success Manager

Date posted:  8th October 2019       Job Ref No: CX1910 (Please quote when applying)

At Safety Media we are looking for a dynamic and confident Customer Success Manager to join our Customer Success Team.

From the outset, you will be assigned a portfolio of existing Customer accounts to whom you will have a quarterly meaningful meeting, either on site or over the phone, giving you the variety of both office-based work and getting out and about to meet your Customers face to face.

You will introduce new courses and functionality to your Customers and schedule any upskilling of our E-learning and Health and Safety software solutions. You’ll be responsible for developing and maintaining relationships and ensuring that our Customers are maximising the functionality of our solutions to get the best return from their investment.

You will also be responsible for implementing, upskilling and supporting new Customers with the implementation of our solution. You’ll have plenty of opportunity to showcase your excellent attention to detail by ensuring all the actions that arise off the back of site visits and telephone calls are followed up so that new solutions implementations achieve their ‘go live’ target.

You’ll plan your diary and set your own goals, and ultimately own your workload. You will work as part of a team who are dedicated to ensuring every interaction with our Customers – inbound, outbound or by email, is positive and that as a team we always go the extra mile.

Every conversation matters – we’re proud that 96% of our Customers would recommend us. With your tenacity, drive and first-class customer service skills, we can make this 100%.

You’ll work Monday to Friday from our new modern head office, which is conveniently located near the A55 in St Asaph.

You’ll have access to free parking, along with first-rate facilities and the very best tools, technology and training to help you succeed in your role

What will I need in order to be considered for this Customer Experience Manager role?

  • Experience of working in a sales or account manager role, with a proven track record of meeting targets
  • Demonstrate a passion for customer service and building positive relationships with your customers
  • Be pro-active, self-motivated and exhibit great time-management skills
  • Be an excellent verbal and written communicator, and have good IT skills
  • Display confidence and tenacity
  • Hold a full UK driving licence

Why join Safety Media?

With over 20 years’ experience, Safety Media is a trusted, reputable and growing software development company. We genuinely care about both our staff and Customers. As a Customer Experience Manager, you’ll have a great bunch of colleagues to work with and a good work-life balance.

We know how to have fun and hold regular team events that have seen us climbing Snowdon, learning to surf, white water rafting or, more sedately, taking a seat in a private cinema.

We are a ‘Sunday Times 100 Best Small Companies to Work for 2018’ and are delighted to have been awarded a Best Companies ‘outstanding’ 2-star accreditation.

To apply for this role please upload your CV using the form on this page and be sure to quote the relevant job reference numbe