RETURNS POLICY

We hope you will never need to use this area of the website but should you need to change or return any of your Safety Media Products here are the details of how to do it.

Returns Procedure

Please fill in this form and a member of our team will get back to you as soon as possible.

If you experience any issues with the form or your problem is not covered above please email us on sales@safetymedia.co.uk or call our friendly Customer Services team on 01745 535000 to discuss your requirements.

Faulty Items

If you receive an item that is faulty or damaged then you may return it to us and we will replace it if stock is available or provide a refund. A replacement will be sent, or a refund will be made when we receive the returned item from you. Please follow the Returns Procedure above to return faulty items to us, detailing the fault with the product on the correspondence. We regret we cannot accept faulty item(s) returned to us without prior notification to our Customer Services team.

Testing Returns

We test all returned items and reserve the right to return the product to you at your expense or charge a reasonable re-stocking fee if we cannot reproduce the fault on our equipment. We advise that you test the item on alternative hardware prior to return to minimise the chances of any re-stocking costs

Duplicate or Incorrect Item

If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund (if applicable), or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you. Please follow the online Returns Procedure above to return your duplicate or incorrect item to Safety Media. This is the only way we can deal with your request. We regret that we are unable to replace your item or accept your duplicate prior notification to our Customer Services team.

Unwanted Items

Unwanted items can be returned to Safety Media up to 10 days after the date of delivery. Please follow the Returns Procedure above to return any unwanted items. Please note: items sent to you in a pack must be returned unopened and unused. We cannot refund or exchange or cancel an invoice for an opened or used item unless it is faulty.