In this Customer Service Essentials e-learning course, you’ll examine what customer service is, the impact it has on organisations
and how you can measure it.

You will explore the link between customer service and customer satisfaction, identify good and poor practice and identify some
of the skills that you need to deliver good customer service.

Finally, you will consider how these skills can be used to good effect when customers make contact.

Course Overview

At the end of the course, trainees will be able to:

  • Define customer service and identify the benefits
  • Recognise the value of customer service for your organisation
  • Identify ways of measuring customer satisfaction
  • Appreciate the expectations of customers
  • Identify the key elements of customer service
  • Recognise and develop skills to deliver exceptional customer service


Format: Interactive | Course Duration: 35-40 minutes

Download the course description here »


CPD Certified Training from Safety Media